What will appear on my statement?
To maintain discretion your credit or debit card will be billed as "Nochex Ltd". That way no one will know you have purchased from us.

How can I contact you?
You can contact us by Telephone, Fax, Email or Letter. We welcome customers contacting us for any reason whether it be a complaint or a compliment. Telephone: 0845 226...

How do I return goods to you?
Due to the personal nature of many of our goods and the copyright issue with books and DVDs/Videos, we are unable to accept returns for refund or credit, unless a product...

When will I receive my order?
We try to send out orders as soon as possible after the order has been placed. This is usually the same day or next working day. If you need an item urgently, please...

What does discontinued mean?
Unfortunately all suppliers discontinue lines from time to time. If this happens with one of your items we will mark it on your order and refund the cost of the item to you.

What does to follow mean?
We try to keep as many items in stock as is possible; however occasionally we are out of stock of some items whilst we wait for a delivery from one of our many suppliers....

How do I shop?
You can navigate our site by clicking on the menu on the left hand side of your screen and/or on the menu across the top of the page. When you find an item you wish to...

How can I get details of my order progression?
When you order is despatched you will receive an email advising you it has been despatched and giving you any tracking details. You can also obtain details of your order...

How can I exchange links with you?
If you wish to exchange links with us you will need to go to the relevant link exchange page of the site concerned. The link exchange pages for each site are as follows:...

Are you discreet?
Here at Venus Sales Ltd we ensure that all dealings with our customers are carried out in a discreet manner. Your credit card will be billed as Nochex and all goods are...

How do I buy?
When you have placed the items you wish to purchase in your online basket simply click on the checkout button located at the top of the menu on the left hand side of your...

Stock Enquiries
If you need to find out if an item is in stock, please submit a ticket with high as the priority or talk to one of our customer service staff. We can then give you up to...

What if I want to cancel my order?
If you wish to cancel your order please contact us as soon as possible. If your order has already been despatched we may reclaim the cost of delivery from you. If it has...

Will my order carry a guarantee?
If any item is faulty we will happily exchange it for you. You must return the item to us within 7 days of receipt. Due to the personal nature of most of our products we...

How can I pay for my order?
If you use our online ordering system you can pay by Credit Card or Debit Card. You can also use our offline ordering system where you can pay by Cheque, Postal Order,...

How can I exchange links with you?

How can I contact you?

How can I get details of my order progression?

What does to follow mean?

What will appear on my statement?

How do I shop?

What does discontinued mean?

How do I return goods to you?

When will I receive my order?

How do I buy?

Stock Enquiries

How can I place an order?

How can I pay for my order?

Can I order by telephone?

How much does delivery cost?